Shipping
Last Updated: 19 June 2026
At Kaally, we aim to get your orders to you quickly and safely. All orders are dispatched from our Brisbane facility, QLD. We partner with Australia Post and courier services to provide reliable, tracked shipping across Australia and New Zealand.
1. Order Processing Times
Before your order is handed to the courier, please allow for the following processing windows:
- Standard Orders: Generally dispatched within 2–5 business days.
- Sale Periods: During sales and other busy periods, please allow up to 10 business days.
- Custom Engraving: Please allow up to 2 weeks for dispatch, as these items are made to order.
Note: We always strive to beat these estimates and ship your items as soon as possible.
2. Shipping Within Australia
We offer flat-rate tracked shipping on all domestic orders:
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $11.95 Flat Rate | 3–8 Business Days |
| FREE | Standard Orders over $149 | 3–8 Business Days |
| Express Shipping | $17.95 Flat Rate | 1–3 Business Days |
3. Shipping to New Zealand
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $15.95 Flat Rate | 7–12 Business Days |
| FREE | Standard Orders over $249 | 7–12 Business Days |
| Express Shipping | $30 Flat Rate | 3–5 Business Days |
| Discounted Express | $15 (Orders over $249) | 3–5 Business Days |
4. Lost or Delayed Parcels
Every order is dispatched with tracking, so you’ll receive a tracking link by email as soon as your parcel is on its way.
If your tracking hasn’t updated for more than five business days, or your parcel is showing as delivered but hasn’t arrived, please get in touch with us at hello@kaally.com.au as soon as possible. We’ll lodge an investigation with the carrier on your behalf and keep you updated.
Please note: if you’ve requested authority to leave (ATL) at checkout, or if ATL has been applied by the carrier at your address, delivery is at your own risk once the parcel is marked as delivered. We’re unable to take responsibility for parcels left unattended in accordance with ATL instructions. If this concerns you, we recommend choosing a delivery address where someone is available to receive the parcel in person.