Last Updated: April 4, 2026

1. General 1.1 The website kaally.com.au ("Site") is owned and operated by Kaally Pty Ltd (ACN 692 890 225 / ABN 48 692 890 225). Kaally is a trading name of Kaally Pty Ltd (formerly Kaakaababy). 1.2 Your access to and use of the Site, including all orders and purchases, is governed by these Terms of Use, our Privacy Policy, and our Refund Policy.

2. Use of the Site 2.1 By using the Site, you agree to comply with all applicable Australian and New Zealand laws. 2.2 You may use the Site for personal, non-commercial purposes only. Prohibited activities include data harvesting, uploading harmful content, or attempting unauthorized access to our infrastructure.

3. Your Account 3.1 You must be at least 18 years old to purchase products. 3.2 You are responsible for maintaining the confidentiality of your account credentials. 3.3 If you suspect a security breach, please notify us immediately at hello@kaally.com.au.

4. Orders and Promotions 4.1 Each order constitutes an offer to purchase products at the listed price (including GST and shipping). 4.2 Daily Deals & Flash Sales: Promotions (such as "Hoppy Easter Daily Deals") are valid only for the time period specified (e.g., 24 hours ending at 9:00 AM). Offers cannot be applied retrospectively. 4.3 We strive for accuracy in images; however, your device’s display may not perfectly reflect the true colors of our low-tox silicone materials.

5. Acceptance and Fraud Prevention 5.1 We reserve the right to reject an order due to product unavailability, pricing errors, or suspected fraud. 5.2 Security Checks: Orders flagged as high-risk by our automated systems (e.g., mismatched billing/shipping or suspicious IPs) may be cancelled and refunded automatically to protect our customers.

6. Delivery and Shipping 6.1 We deliver to Australia and New Zealand. 6.2 Dispatch: We aim for next-business-day dispatch. During peak sale periods, processing may take up to 10 business days. 6.3 Risk: Title passes to you upon delivery. If you provide "Authority to Leave," you accept all risk of theft or loss from the moment of delivery.

7. Order Cancellations 7.1 By Us: We may cancel orders if products are unavailable or contain errors. A full refund will be issued. 7.2 By You: If you request a cancellation before the order is shipped, a 5% administration fee applies to cover non-refundable transaction costs. Orders cannot be cancelled once dispatched.

8. Pricing and Payment 8.1 All prices are in Australian Dollars (AUD). 8.2 We accept Visa, Mastercard, PayPal, Afterpay, and Zip. 8.3 Gift Cards: Valid for 3 years from the date of issue. Non-transferable and not redeemable for cash.

9. Warranty and Returns 9.1 Manufacturer’s Warranty: We provide a six (6) month warranty covering material defects and functional issues. It does not cover wear and tear or improper cleaning. 9.2 Returns (Change of Mind): As per our Refund Policy, you may return unopened, resalable items within 14 days of receipt.

Return postage is the responsibility of the customer.
A restocking fee applies as outlined in our Refund Policy. 9.3 Faulty Goods: Our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL).

10. Intellectual Property 10.1 All content on this Site, including logos and designs, is the property of Kaally Pty Ltd. Reproduction without permission is prohibited.

11. Governing Law 11.1 These terms are governed by the laws of Queensland, Australia.

CONTACT US Kaally Pty Ltd Email: hello@kaally.com.au

Registered Address: Suite No 1722/17 Gould Rd, Herston, QLD 4006