Birthday Week basics

What is Kaally Birthday Week? Kaally is turning two, and we’re celebrating with nine days of birthday offers — plus something new to unwrap every single day. Birthday Week runs from Sunday 23 August to 11:59pm AEST on Monday 31 August 2026.

What does “a new layer every day” mean? Exactly what it says — it’s pass the parcel. Every evening of Birthday Week we unwrap another layer, and inside is that day’s offer. Nine days, nine parcels, a new one each night. The first unwraps at 7pm AEST on Sunday 23 August. Come back tomorrow and there’ll be another.

Do the earlier layers get cheaper later in the week? No. A new layer doesn’t make yesterday’s offer cheaper — it’s a new reason to come back, not a bigger discount on the same thing. If you see something you love on day one, buy it on day one.

Does Birthday Week get extended? No. It ends at 11:59pm AEST on Monday 31 August and we won’t be running it on. That’s also our Father’s Day express cut-off, so if you’re shopping for both, the 31st is your date.

Prices, codes and stacking

Do I need a code? Not for the birthday prices — they’re already applied on the product page and at checkout. Just add to cart. The only thing that needs a code is a lost parcel, if you find one (see below).

Is everything on sale? No, and we’d rather say so plainly. There’s no blanket percentage off the whole store. Birthday Week is a set of specific offers across both Kaally and KaaKaaBaby — the things we most want families to try. If a product isn’t marked with a birthday price, it’s at its usual price.

Can I use a discount code or welcome offer? Discount codes (including welcome offers and VIP codes) don’t apply to sale-priced products. You can still use them on any full-price items in your cart, so save them for those.

Can I use my loyalty points or engraving credits? Yes — points and credits work as normal during Birthday Week. They’re a payment method, not a discount code, so they don’t clash with birthday pricing.

Can I get a price adjustment on something I bought recently? Birthday prices apply to orders placed during Birthday Week only. We can’t apply them to earlier or later purchases.

Are items in my cart guaranteed? Not until checkout is complete. Stock and birthday pricing update in real time, so if something sells out or a limited tier fills while your cart is open, it may no longer be available when you go to pay.

The Lost Parcel

What’s a lost parcel? In pass the parcel, the parcel goes round the circle and gets unwrapped — that’s our daily offer. But once or twice during Birthday Week, a parcel never makes it round. It goes missing, and it hides somewhere on our website. Find it and what’s inside is yours.

How is that different from the daily unwrapping? The daily parcel is handed to you — we unwrap it each evening and that day’s offer is simply there on the site for everyone, no hunting required. A lost parcel is one you have to go and find. It only happens on a couple of days across the week, and we’ll always say in our Stories when one has gone missing, so you’re never searching for something that isn’t there.

How do I claim it? The parcel is holding a word. Enter that word at checkout and the gift inside is yours.

What’s inside? It changes each time, and the parcel tells you itself — what it’s holding, the minimum spend, how many are available and when it closes are all written on the parcel when you find it. Nothing tucked away in fine print somewhere else.

How long do I have? A lost parcel stays open for 24 hours from the moment it goes missing, and is limited to a set number of uses, one per customer. Once they’re claimed it’s closed, even if the 24 hours hasn’t run out — so it’s worth being quick. Everything closes for good at 11:59pm AEST on Monday 31 August along with the rest of Birthday Week.

Where do I look? Anywhere on the site — a product page, a collection, somewhere in our story. We announce it in our Instagram Stories, and if it’s still sitting unfound by the afternoon we usually give a nudge.

What if I miss it? Nothing else changes — that day’s offer is still there for everyone, and the parcel was the bonus on top. Keep an eye on our Stories for the next one.

Do you announce who found them? We share the finds in our Stories — first name and suburb only, never your full name or your order. If you’d rather not be named, just tell us and we won’t. And we’ll only ever post real finds: if nobody finds a parcel, we’ll say so rather than invent a winner.

Can I use the code with the birthday offers? Yes, unless that particular parcel says otherwise. The one standing exception is the new Snack Box pre-order, which sits outside both the birthday offers and the parcel codes.

The new Snack Box

What’s the new Snack Box? It’s our 2026 Edition — a deeper lid (a whole apple fits), six new colours, and the same two-compartment stainless steel body families already know. It’s available to pre-order during Birthday Week.

When will my pre-order ship? Pre-orders are made to order and dispatch in early September. You’ll get a tracking email the moment yours leaves Brisbane. If you’re ordering something else at the same time and need it sooner, please place two separate orders — otherwise the whole order waits for the Snack Box.

Is the new Snack Box included in the birthday offers? No. The pre-order price is already the launch price, so it doesn’t stack with birthday offers, parcel codes or other discounts. It’s the one thing in the sale that stands on its own.

Is engraving included on the pre-order? If complimentary engraving is part of the pre-order, the Snack Box product page will say so and the fee will show as $0 at checkout. Engraved items are made to order, so they take a little longer to dispatch — and they can’t be returned for change of mind.

Is the old Snack Box the same thing? No — the previous edition is a separate, older product with a shallower lid. If you want the 2026 Edition, order from the new Snack Box page.

Shipping and gifts

When do I get free shipping? Standard shipping is free on Australian orders over $149, and on New Zealand orders over $249. It applies automatically — no code needed.

What does shipping cost otherwise? Within Australia: standard $11.95 flat rate (3–8 business days), express $17.95 (1–3 business days). To New Zealand: standard $15.95 (7–12 business days), express $30, or $15 on orders over $249. Everything ships tracked from our Brisbane facility.

How fast will my order go out? Normally 2–5 business days. Birthday Week is our busiest week of the year, so please allow up to 10 business days — and up to two weeks for engraved items, which are made to order. We almost always beat these, and you’ll get tracking as soon as yours is on its way. Full details are on our shipping page.

Will it arrive by Father’s Day? Order by Monday 31 August with express shipping and it should. Engraved items need longer — get those in early in the week.

Returns, warranty and your rights

Can I return a sale item if I change my mind? Yes — birthday-priced items follow our usual 14-day change-of-mind policy. Contact us within 14 days of delivery, the item needs to be unopened and unused in its original packaging, and you’ll need a Return Authorisation from us before sending anything back. A $10 restocking fee applies and return postage is at your expense. Engraved or personalised items can’t be returned for change of mind, as they’re made just for you.

Is everything still covered if something goes wrong? Yes. Sale, bundle, pre-order and gifted items all carry exactly the same Australian Consumer Law consumer guarantees as full-price items — nothing about a sale changes that. If something arrives faulty or isn’t of acceptable quality, email hello@kaally.com.au with your order number and a photo or short video and we’ll sort it out.

What if a glass bottle breaks? Our Glass Drop Guarantee still applies during Birthday Week. If a Kaally glass bottle (500mL or 800mL) breaks during normal use within 30 days of purchase, or a KaaKaaBaby bottle within 90 days, we’ll replace it. Full terms are on our returns page.

And one we get asked all year

What’s the difference between Kaally and KaaKaaBaby? KaaKaaBaby is our baby and toddler range — borosilicate glass bottles and LFGB-certified silicone feeding essentials designed for ages 0–3. Kaally covers the rest of the family: bottles, bento and snackware for bigger kids (and their parents). Everything is designed by us in Brisbane to the same lead-free, low-tox standards, and KaaKaaBaby products arrive in their own KaaKaaBaby packaging — same family, same care.

Still stuck? Email hello@kaally.com.au with your order number and we’ll come back to you within 1–2 business days. We’re a small Brisbane team, and there’s a real person on the other end.